Troubleshooting

Licence, activation and moving computers

How does the licence work and can I move it to another computer?

The lifetime licence is a one-time purchase covering both Windows and macOS with lifetime updates. It is intended for one user's machines rather than for a whole facility, so a studio and its laptop are fine; separate engineers each need their own.

Practical answers

One purchase, no subscription, no renewal date
Windows and macOS both included in the same licence
Updates included for the lifetime of the product
Moving to a new computer is supported — reinstall and activate
Redistribution, resale and reverse engineering are not permitted

If activation fails

Check that the email you are activating with is the one used at purchase, since checkout addresses and mailing-list addresses often differ. If it still fails, send us the order reference and we will re-issue it.

Still stuck? Try it free while we help

The 14-day trial needs no card, and support answers in English or Hebrew — usually the same day.

30-day money-back guarantee
Instant download
Works in every major DAW

Questions people ask

Is there a refund policy?

There is a money-back guarantee, and the 14-day trial exists so the decision is made before any money changes hands.

Do I pay again for major updates?

No. Updates are included with the lifetime licence.