Troubleshooting

The free trial isn't starting

I signed up for the trial but the plugin won't run. What now?

The trial runs for 14 days from first launch and does not need a card. If the plugin loads but stays locked, the usual causes are an email that never arrived because of a typo, a download from an old link, or a system clock that is badly out of sync.

Work through these

  1. 1Check the inbox you signed up with, including spam and promotions.
  2. 2Confirm there is no typo in the address you entered.
  3. 3Download the installer again from the link in the email rather than an older copy.
  4. 4Verify your computer's date and time are set automatically.
  5. 5If it still will not unlock, email us and we will sort it out the same day.

What the trial includes

Everything. There is no reduced feature set, no watermark and no export limit, because the only honest way to evaluate a session tool is in a real session.

Still stuck? Try it free while we help

The 14-day trial needs no card, and support answers in English or Hebrew — usually the same day.

Questions people ask

Do I need a credit card for the trial?

No. Nothing is charged and nothing is stored.

What happens after 14 days?

The plugin locks and your projects still open normally. Buying a licence unlocks it again with the settings intact.